My bookmark is "Stuck" at one place for weeks now.
Haris Aziz
At Aya 34 V20, I bookmarked several weeks ago, Since then I can generate new bookmarks, no problem and the old one 34v20 bookmark goes away as it is supposed to. Next day when I open the App it's back to the same ie 34v20 position and the recent bookmark is absent. This has been going on for several weeks, consistently.
Quran.com Feedback Team
Merged in a post:
Bookmark are not correctlybsaved for future logins
mohammed baleeq
Bookmarks are not coming properly when we login next time it shows old bookmark. This bug is there in web login
Quran.com Feedback Team
Assalamu alaikum Dear mohammed baleeq,
Jazakum Allahu khayran for reporting this. We’ve received similar reports and our team is investigating.
Could you please confirm whether the old bookmark was originally created while you were using Quran.com as a guest, before logging into your account, or whether you were logged in when both the old and new bookmarks were created?
This will help our team investigate the synchronization issue.
Quran.com Feedback Team
Haris Aziz
My little brother, AssalamoAlaikum. I don’t remember what I had for breakfast the day before😔. More seriously. I just don’t have the correct answer. I don’t sign in when I open the app. I start from Safari type in Qur..the app shows up and away I go. I use MacStudio as my computer with the latest Os and latest Safari.
It’s not a problem. Just an inconvenience. Still resolving this will further improve this wonderful application. If there is any other way I can help please let me know.
Haris
Quran.com Feedback Team
Assalamu alaikum,
Jazakum Allahu khayran for your patience. Our team is investigating the bookmark issue and would like to clarify one detail.
Was the old bookmark that keeps returning created while you were using Quran.com
as a guest (not logged in)
, and did you later log into your account?Or were you
already logged into your account
when both the old and new bookmarks were created?This information will help our team identify the cause of the issue.
Quran.com Feedback Team
Quran.com Feedback Team
Assalamu Alaikum
Jazakum Allahu Khairan for bringing this issue to our attention!
Our engineering team has been notified and will work to resolve the issue, insha'Allah.
We truly appreciate your dedication to the Book of Allah, and please don’t hesitate to share any further observations.
Thanks,
Quran.com Feedback Team
Quran.com Feedback Team
Merged in a post:
bookmark issue
M
Md Mubashir Ashraf Ansari
the main thing is bookmark is not workng i am in page 7 but everytime it get open in page 3 though i removed mulktiple time that page 3 bookmark but still that page 3 only get opened its totally what to say? can anyone guide or fix