Sign-up passcode not working
complete
y
yousif.aw
Asalaamalaikum, I tried to sign up to a Quran.com account via my Outlook email a couple of times in recent weeks, but my email isn't receiving the verification code despite quran.com being in my safe senders list. Is there any manual way of setting up my account without this code? Jazakallah khairun for everything you do
Quran.com Feedback Team
updated the status to
complete
Quran.com Feedback Team
Assalamu Alaikum,
Jazakum Allahu khayran for your patience.
The issue affecting verification emails sent to Hotmail and Outlook addresses has now been resolved.
Please try signing up again and request a new verification code. Kindly let us know if you still do not receive it.
Quran.com Feedback Team
y
yousif.aw
Alhamdulillah, thank you so much for fixing it! Jazakallah khairun :)
Quran.com Feedback Team
Assalamu Alaikum
Jazakum Allahu Khairan for bringing this issue to our attention!
Our engineering team has been notified and will work to resolve the issue, insha'Allah.
We truly appreciate your dedication to the Book of Allah, and please don’t hesitate to share any further observations.
Thanks,
Quran.com Feedback Team
Quran.com Feedback Team
Merged in a post:
Passcode to sign up does not reach my email
M
Morhays
I have repeatedly tried to sign up for an account for over a week but when I reach the part to enter the passcode that was sent by the site, I find that I never received the passcode. I have checked my junk folder too and repeated requests for new passcode
Quran.com Feedback Team
Assalamu alaikum,
Jazakum Allahu khayran for letting us know.
We're sorry to hear you're having trouble receiving the verification passcode.
Could you please let us know:
Which email provider you're using (e.g. Gmail, Outlook, Yahoo)?
Whether you've tried signing up with a different email address?
Approximately when you last requested the passcode?
Also, please search your inbox (including Spam/Junk) for emails from Quran.com.
This information will help us investigate the issue further.
Quran.com Feedback Team
M
Morhays
Quran.com Feedback Team
Assalaamu alaikum
Jazakum Allahu khayran for your prompt reply
I have tried 2 accounts from hotmail, both of which have failed.
Approximate times I have requested my passcode:
12/07 2300h UTC
13/07 2300h UTC
No email from Quran.com has been found in Spam/Junk folder
I have tried once with a gmail account, with which the passcode came through.
Jazakum Allahu khayran for your amazing efforts fiisabilillaah